Next generation customer Collaboration

All-in-one Customer Collaboration for fast growing companies

Easily build shared hubs to nurture your clients towards a faster product adoption by offering shared success plans and seamless communication.

USE CASES

Enable customers across onboarding, adoption and mastery

Two out of three companies compete on Customer Experience. Enable your customer for fast time to value.

For Onboarding & Implementation

Use Trana to create a coherent onboarding experience across implementation, onboarding and adoption. Decrease time to value significantly by streamlining your customer onboarding process with checklists and dedicated trainings

For Customer Education

Use Trana to upsell new features and expand usage with Customer Education. Orchestrate tech-touch and human-touch so that CSMs can focus on pro-active activities

For Partnership Management

Use Trana to engage with Partners and set them up for success via dedicated trainings, certifications and gated spaces that allow for a personalized experience

Features & Formats

Everything you need to engage

Trana offers a rich set of features and content formats that allow a segmented and interactive engagement with your customers

Online Courses

Trana’s content experience platform enables customer facing teams to create, share and personalize B2B content in minutes - not days.

Guides

Soon

Trana’s content experience platform enables customer facing teams to create, share and personalize B2B content in minutes - not days.

Destinations

Trana’s content experience platform enables customer facing teams to create, share and personalize B2B content in minutes - not days.

Checklists

Trana’s content experience platform enables customer facing teams to create, share and personalize B2B content in minutes - not days.

Gates / Authwalls

Trana’s content experience platform enables customer facing teams to create, share and personalize B2B content in minutes - not days.

Certifications

Trana’s content experience platform enables customer facing teams to create, share and personalize B2B content in minutes - not days.

Polls

Soon

Trana’s content experience platform enables customer facing teams to create, share and personalize B2B content in minutes - not days.

Case Studies

Soon

Trana’s content experience platform enables customer facing teams to create, share and personalize B2B content in minutes - not days.

Quizzes

Trana’s content experience platform enables customer facing teams to create, share and personalize B2B content in minutes - not days.

Online Courses

Use Courses and Certifications to create a personalized and interactive experience when creating a self-service / low-touch onboarding experience

Guides

Soon

Use Guides as a flexible format to share collections of articles and other content formats

Spaces

Use Spaces to segment user groups and personalize the user experience. Leverage its rich settings to create powerful destinations for knowledge sharing and community

Checklists

Soon

Use Checklists to create self-serve instructions to setup new accounts for success

Certifications

Use Certifications for your Champions and Partners. Gamify earning new Certificates and enable sharability via LinkedIn

Live Training

Soon

Use Live-Training and enrollments for instructor led trainings and foster longlasting engagements

Handbooks

Use Handbooks to share a structured and interactive view on your product or service

Quizzes

Use Quizzes and knowledge-checks to track progress and adoption across several steps of the customer journey

Community & Gamification

Soon

Use Community & Gamification for an engaging self-service motion inside your CX organization

personalization

Powerful authoring

Trana’s built in authoring enables everyone inside your organization to create, share and distribute content in no-time. Go multimedia via Loom, Vimeo or custom quiz formats

Rich library of embeds

Multi media authoring

Publish management

Templates

personalization

Flexible customization

Trana is natively built with your customers in mind. Therefore, we offer a rich set of customizations and brandability

GraphQL Content API

Themes

SEO Optimized

Custom Domains

CONTENT TYPE

Reports & engagement insights

Leverage Trana's built in reports & engagement insights to receive actionable insights

integrations

Soon

Integrations with your favourites

Leverage your toolstack and integrate width various customer facing applications

Dropbox

Salesforce

Hubspot

Segment

Google Analytics